Terms and Conditions for Tour Bookings


Please ensure that all members of your party have been made aware of the following conditions. These terms and Conditions apply to the transaction detailed in your personal Tailored Tour Itenerary & quotation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions.

1. Definitions

The following terms and definitions apply:



Melbourne Wine Tours Operated by Pittman & Martin Pty. Ltd.


Refers to the winery tours mentioned in this documentation and generally to the range of products offered by Melbourne Wine Tours, including customised activities arranged by agreement.

The booking

The detail of the arrangements of hire contained in the “Booking Quotation” supplied by Melbourne Wine Tours to the “client”.


The Melbourne Wine Tour Chauffeur


The person who books the Tour


The vehicle provided by Melbourne Wine Tours


All people travelling on the tour


Any amount of time in excess of that booked

Tailored Tour

The services supplied include: vehicle hire, Chauffeur, and Personal Tour Schedule.

2. Liability

  • Under no circumstance will Melbourne Wine Tours (Pittman & Martin Pty. Ltd.) be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profiles or savings or damages for disappointment.
  • The client will be accountable for and charged for any damage caused to the vehicle through the negligence of themselves or that of the passengers.
  • In the case of passengers under the age of 18 years the client is held responsible for the proper use of seat belts and ensuring that they are aware that alcohol is not served to anyone under 18 years of age.

3. Bookings, Alterations and Cancellations.

  • Bookings are confirmed only upon receipt of 30% of the quoted price of a Tailored Tour.
  • Payment in full must be made prior to departure on any Tailored Tour.
  • Payment of any “overtime” must be made before the completion of the Tailored Tour.
  • Payment is the responsibility of the client.
  • Deposits will not be refunded in the case of cancellation.
  • Alterations to the time and date of a booking may be made up to five working days prior to the date of the booking. Changes to date and time of a Tailored Tour booking will be subject to the availability.
  • Failure to pay as per these terms and conditions entitles Melbourne Wine Tours (Pittman & Martin Pty. Ltd.) to apply charges for recovery of the debt.

4. General

  • Service commences from the pick up time detailed in the booking.
  • In the event that the vehicle arrives at the designated pick up location later that the booked pick up time then the arrival time will be the commencement of hire.
  • Journeys that, at the request of the client, exceed the amount of time booked will incur overtime charges.
  • Overtime is charged at 30 minute intervals, at the agreed rate, which is due and payable at the end of the journey.
  • Melbourne Wine Tours reserves the right to replace any vehicle in the case of a breakdown or other emergency.

5. Limitations of use

  • Passengers agree to abide by the Road laws of the State of Victoria and all passengers accept responsibility for wearing seat belts.
  • Vehicles will not be taken into areas or situations that drivers consider unsafe.
  • Vehicles will not proceed if their licensed carrying capacities are breached.

6. Health and safety

  • Smoking is prohibited within all vehicles
  • No objects or parts of the body are to be placed outside the vehicle whilst in motion
  • Drivers may end the journey at any point if subjected to inappropriate or unsafe behaviour by passengers.

7. Gift Certificates

Certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part of full. Certificates are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the Tour date has been booked) all other terms relating to alteration and cancellation (See section 3) apply, however the value remains non-refundable.



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